refund policy
At Hyperbizz Global, we are committed to providing top-quality digital marketing services to our clients. However, we understand that circumstances may arise where a refund or return of services is necessary. This Refund & Return Policy outlines the conditions under which refunds will be provided and the procedures to request them.
1. Eligibility for Refunds
- Prepaid Services: If you have prepaid for services and decide to cancel before work has commenced, you may be eligible for a partial or full refund, depending on the specific terms of your service agreement.
- Non-Refundable Services: Certain services, including but not limited to customized digital marketing strategies, SEO work, Creatives and paid advertising campaigns, are non-refundable once the work has commenced or been completed.
- Refund Assurity: If our contract or agreement has mentioned “100% refund” or “Full Refund Guarantee” if you don’t get desired/ promised results or outcome, we’ll refund your money within 10-15 business days without asking any questions.
2. Refund Process
- Requesting a Refund: To request a refund, please contact us at hello@hyperbizzglobal.com with your order details and a detailed explanation of why you are requesting a refund. We will review your request and respond within 5-7 business days.
- Approval of Refunds: Refunds will be approved at our discretion, based on the eligibility criteria outlined above. If approved, the refund will be processed to the original method of payment within 10-15 business days.
- Partial Refunds: In some cases, a partial refund may be issued, especially if significant work has already been completed.
3. Service Modifications and Cancellations
- Modifications: If you need to make changes to the services you have purchased, please contact us as soon as possible. We will do our best to accommodate your request, but additional charges may apply depending on the scope of the changes.
- Cancellations: If you wish to cancel ongoing services, please notify us in writing. Cancellations may be subject to fees or charges as outlined in your service agreement.
4. No Refunds for Third-Party Services
Please note that any third-party services or products purchased through our recommendations or as part of our digital marketing strategies are subject to the refund and return policies of those third parties. Hyperbizz Global is not responsible for refunds or returns of third-party services.
5. Contact Us
If you have any questions or need further assistance regarding our Refund & Return Policy, please contact us at: hello@hyperbizzglobal.com {email} for questions related to refunds and returns.